I love Santa. He gives everybody hugs," said 4-year-old Kyle Oben Jr., of Flint, boasting he was on the nice list this year. "I want toys for Christmas, especially a flashlight."
He attended the event with his mother Breanna Bedard, her daughter Aubree Patrick and great-aunt Rita Mattson.
The group's goal was ...
Customer support metrics can be tricky business. Each metric can tell a different story; your team's CSAT might be low because they're not responding quickly enough, or maybe it's because customers have to continually get in touch with customer service. Only by measuring key metrics alongside and against each other ...